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Advice Line – Starter

$468.95 $268.95

$199.00 Setup
$69.95 Monthly
Total = $268.95

$.50 Per Transaction
$.10 cents per minute usage (in/out)

Description

LIST OF ADVICE LINE FEATURES:

Customizing, Branding, and Admin Features
Vanity Toll Free Numbers
Local and Toll-Free Number portability
Professional Voice Talent
Custom Greetings
Custom Call Transfer Music
Custom Waiting on Hold Music
Instant Email Delivery

Adviser Management Features
Each Adviser has their own personal extension.
Each Adviser can set their own availability. (Call Transfer ON/OFF)
Payment Status Reports
Call Detail Reports

Payment Processing Features
Authorize.net Payment Gateway Integration
Real-time Billing – real-time approval or decline
Supports Per-Minute Billing
Add-A-Fee – adds a fee onto the final amount
Set Your Own Credit Card Pre-Authorization Amount
Set Max Amount Allowed per Transaction

Credit Card Security Features
IVR System never stores sensitive card data
Data is held in memory buffer and sent via encrypted data stream
Full card number is never stored
Security card code (CVV2) number is never stored

Call Transfer Features
Hold Que – customer is never billed for holding
Screen Transfers- Advisers Press 1 to Accept Calls (stops falsely billed connections)
Set Adviser Schedules Day/Night/Weekend
Admin or Adviser can turn call transfer on/off by phone
Ring All, Direct Extension, or Round Robin Call Distribution
Callers can be transferred to multiple numbers at once (ring-all)
Callers can be transferred to menu of options with recorded messages
Set Max Allowed Time per Call (Default is 120 Minutes)
After credit card is approved customer can enter an adviser’s extension number (direct)
After credit card is approved customer can request next available adviser (round-robin)

System Reliability Features
Supports 99 Concurrent Calls at Once
Multiple Server Clustering for High Availability
Multiple Telecom Carriers
Backup Number Failover
Multiple Internet Data Carriers
Daily Off-site Backups
Escalation Procedures, Multiple points of contact with cell phone numbers
24/7 Technical Support

Optional Upgrades
Regular Toll Free Number – $10/month
Special Toll Free Number – $20/month
Shop by Phone Module – $20/month
First Time Caller Pricing Module – $25/month
Stored Card Memory Module – $25/month
Extend-A-Call Module – $25/month

WEB MANAGEMENT:

ADMIN LOGIN
Manage Adviser Availability – turn agents availability on/off
Manage Adviser Extensions
Manage Adviser Call Transfer Settings
Manage Adviser Voicemail Settings
Manage Adviser Day/Night/Weekend Schedules

ADVISOR LOGIN
Manage Adviser Call Transfer Settings
Manage Adviser Availability – Advisers can manage availability, on/off
Manage Adviser Voicemail Settings
Manage Adviser Day/Night/Weekend Schedules
View Per Minute Report

CUSTOMER LOGIN – coming soon
Buy pre-paid minutes by phone
Redeem Promo Code by phone
Show history of purchases

Additional information

Monthly

$69.95

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